ShippingTimes

Not all Items in stock at the time of purchase.

Cross Stitch Kits Approximately 1-5 weeks. Hand Painted Needlepoint Canvases a week to 8 months. Treglown 18-24 Months. Miscellaneous Items approximately 1-90 days.  US shipping flat $4.40.  Military Free.

School and Location Canvases ETA 2-12 weeks. 

Newly Arrived:  Mill Hill Kits Are In Stock Otherwise ETA is unknown.

 

ALL ARTISTS’ RENDERINGS ON THIS SITE ARE COPYRIGHT PROTECTED.  No returns or refunds On Canvases or Patterns.

Canvases And Patterns are to be stitched and finished by the recipient. Threads/Embellishments are not Included Unless Stated.

Shipping & Returns

Q: Shipping?  A:  The United States Postal Service is the preferred carrier, but carrier choice may differ.

Q: Returns?   A: Return Policy: 1. Due to copyright restrictions No returns or exchanges on patterns, needlepoint canvas, books, or special order items. 2. Return mailing date must be no later than 10 days of receipt. Return using delivery confirmation and packaged to avoid damage. 3. Items must be returned in new condition, not opened, used, no bends or creases, odorless (i.e. no pet or smoke smell), and no pet hairs. 4. If returned in other then new condition, no refund will be issued. 5. Call or e-mail to notify us of the return. 6. Only un-opened skeins, hanks, spools or cards of threads may be returned. Accessories refunded only if sealed in original packaging. Unless an error on the NeedleArt Closets part there is a 50% restocking fee, actual shipping and any processing fees will also be deducted from refund.   If an item is returned for exchange - additional shipping will be charged.  (Damaged items must be returned for our inspection prior to any refund including return shipping cost).

Q: Back Orders, Out Of Stock Items?  A:  invoice will note Back ordered items.  Backordered shipments are not charged additional shipping.  If an item is retired or with an unknown stock date, remaining items will ship.  For international customers back ordered items must be re-ordered and additional shipping costs will occur

Q.  Payment?  A.  We accept Visa, Mastercard, Discover, American Express, Applepay, Paypal, and Money Orders (USP Preferred).  We do not see Credit Card numbers or have the ability to do so.

 Q:  Shipping costs? A: $ 4.40 to all US Addresses, territories, and possessions.  US military addresses Free (Shipping fee will appear in checkout, but be deducted prior to requesting funds).  Non-US Addresses: USPS priority mail insured.  If insurance is not available for a particular country orders will not be accepted to that country.  Non-US Addresses shipping and handling is set at a maximum price;  Depending on actual shipping and handling costs there may be a partial refund of mailing fee. For shipments to Russia and countries where insurance coverage ceases when the package leaves the US, the customer is fully responsible for any losses.  International customs, duties and/or tax charges/fees are the buyer’s responsibility.

Q: Shipping time:

A:  Shipping Information located on every page of website.  For immediate shipping please email prior to ordering.  Times are not guaranteed.  Once an item ships NeedleArt Closet is not responsible for carrier transit time.  

Q.  Order Acceptance?  A:  An order is not accepted until funds are requested and received.